FAQ - MonsGeek

Once the shipping status changes to “shipped” and a tracking number has been entered, which means the package is handed over to the carrier.

There are typically two main reasons if the tracking information doesn’t update:

1.Initial Scan only available at final destination

Sometimes the package is carried by multiple carriers. So you will be having different tracking ID throughout the entire logistic network.

However, MonsGeek only enters the tracking ID for the LAST carrier.

For carriers like USPS, it will only be trackable once it reaches the destination sort facility.

The same situation includes, but not limited to Australia Post, DPD, DHL Paket (for EU countries), Canada Post and USPS.

Users will need to wait at least 7-15 days before the package is scanned locally with final destination carrier. And the package should then be delivered in a few days.

For example, if the package was handed over to carrier on August 1st through Australia Post, and it will take 10 days to reach Australia.

From August 1st – 10th, users will see “the electronic shipping info has been collected”.

And once the item reaches Australia, the initial scan of pick-up will then be displayed.

2. Limited Air Shipping Capacity

This happens frequently with DHL, where it could take up to a week for a specific package to successfully catch up the flight due to limited logistic capacity.

However, if the initial tracking of your package doesn’t take place for over 2 weeks after the tracking ID has been entered, please consult support@monsgeek.com to ensure there isn’t any issue.

List of Regions/Countries We Ship To (2024/7/8)
Contact support@monsgeek.com if yours is not listed. We will try our best to find reliable logistic partners to deliver to your country/region.

Argentina
Australia
Austria
Belgium
Brunei
Bulgaria
Canada
Chile
Colombia
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hong Kong
Hungary
Iceland
Indonesia
Ireland
Israel
Italy
Japan
Latvia
Lithuania
Luxembourg
Malaysia
Mexico
Netherlands
New Zealand
Norway
Philippines
Poland
Portugal
Qatar
Reunion
Romania
Russia
Saudi Arabia
Serbia
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sweden
Switzerland
Taiwan
Thailand
Turkey.
United Arab Emirates
United Kingdom (UK)
United States (US)

Note: the date below represents BUSINESS DAYS.

It depended on the delivery region, the content of order as well as the delivery method.

For standard shipping, please check the general delivery speed below.

For paid priority shipping, we will ship with FedEx/DHL/UPS Intl’ Priority or TNT Express that shall take approximately 3~5 days to deliver.

For specific region, please consult support@monsgeek.com.

USA:

10~25 days (USPS)

3~12 days (FedEx/DHL/UPS with Priority Shipping; Local US Delivery through Chukou1)

Australia:

10~15 days (Australia Post)

3~10 days (FedEx/DHL/UPS with Priority Shipping)

UK:

8~20 days (Royal Mail/Yodel/Yanwen/SF)

FR:

7~15 days（La Poste）

Malaysia

6~15 days (Airpak Express)

Germany

7~20 days (DHL Paket)

Philippines

3~7 days (FedEx)

You can change your shipping address by yourself as long as your order has not been placed.

Follow these steps to change the details of your order 1. Go to my orders. 2. Click on the edit details icon for the order which you’d like to update. 3. Update the required fields and click save changes. 4. Click done after you’ve finished.

If you have already placed your order, you should contact us to change your shipping address within 2 hours. Otherwise, there isn’t guaranteed that your change will take effect and if we were able to make necessary changes, extra fee might be imposed by the carrier that buyer needs to be responsible for.

The VAT is included but the import duty (customs tax) isn’t included, and customer is responsible for paying the import duty if being billed by the local customs.

For EU customers, please check this article.

For US customers, you should not worry about it as US only charges import tax for items over $800, way beyond the value of mechanical keyboards and parts.

For most other regions, if you go with the standard shipping option, the chance of being charged with import duty at customs is extremely low.

The following countries may have high chances of getting taxes and the associated shipping option:

Vietnam (please purchase through Akko VN);

Austria (with FedEx/DHL/UPS);

Indonesia (with FedEx/DHL/UPS);

Canada (with FedEx/DHL/UPS);

Colombia (with FedEx/DHL/UPS).

M1 has a non-QMK Chinese version sold on Taobao, JD and other platforms in China.

M1 global version (QMK supported) is sold on the following channels:

Official Website (Store): https://www.monsgeek.com/

Global Partners (Buy from Local): https://www.monsgeek.com/partner/

Akko German Store: https://akkogear.de/products/monsgeek-m1